Tier 1/2/3 onsite/remote IT support for hardware, software, device installation, and troubleshooting.

Help desk services with rapid incident response and escalation.

End user device management, including setup, lifecycle tracking, and decommissioning.

Full management of Windows servers and workstations: deployment, configuration, updates, backup, and recovery.

LAN/WAN network design, implementation, maintenance, and performance optimization.

Router and switch configuration, monitoring, and troubleshooting.

Mobile and telecommunications support, including mobile device management, maintenance and device tracking for wireless communication systems, to include support for Voice over Internet Protocol (VOIP) infrastructure equipment.

Conference room support services, including AV system installation, teleconferencing setup, and ensuring meeting and remote collaboration readiness. 

Comprehensive asset inventory management and tracking of all hardware and software throughout their lifecycle.

Secure deployment, configuration, monitoring, and documentation of IT assets to ensure compliance and operational efficiency.

Coordinated decommissioning of end-of-life devices and software, including data sanitization, regulatory reporting, and proper disposal

Maintain compliance of all systems and operations with Federal IT security regulations (e.g., FISMA, DoD, NIST), ensuring the confidentiality, integrity, and availability of information systems.

Develop, implement, and maintain security policies, plans, and standard operating procedures governing secure system operations, risk management, and incident response.

Monitor and report on security incidents, enforce protective measures, manage security training and awareness, and maintain up-to-date documentation as required by contract and federal standards